Stornogebühren

Wir erheben keine Gebühren für Reservierungen, die 7 Tage oder länger vor dem Abholtermin storniert oder geändert werden. Wenn Sie Ihre Reservierung nach diesem Zeitpunkt stornieren oder ändern, dann werden die folgenden Gebühren erhoben:

• Wenn Sie Ihre Reservierung weniger als 7 Tage vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 30,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.
• Wenn Sie Ihre Reservierung weniger als 24 Stunden vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.

Nichterscheinen

Wenn Sie Ihr Fahrzeug nicht am spezifizierten Abholtermin abholen, dann behalten wir uns das Recht vor, Ihnen eine Nichterscheinungsgebühr in Höhe der Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist anzurechnen. Im Falle eines Nichterscheinens wird Ihnen Ihre Kreditkartenzahlung abzüglich der Nichterscheinungsgebühr rückerstattet.

Nicht aufgebrauchte Miettage

Wir weisen darauf hin, dass nicht aufgebrauchte Miettage bei vorausbezahlten Reservierungen nicht rückerstattet werden.

United Kingdom

Additional Driver Policy

Additional driver charge is as follows: For the following airport Locations: Aberdeen Airport, Belfast City Airport, Belfast Int Airport, Birmingham Airport, Cardiff Airport, East Midlands Airport, Edinburgh Airport, Glasgow Airport, Inverness Airport, Leeds/Bradford Airport, Liverpool Airport, London City Airport, London Gatwick Airport, London Heathrow Airport, Luton Airport, Manchester Airport, Newcastle Airport, Prestwick Airport and Stansted Airport: £6.67 per day + VAT per additional driver, with no maximum charge. A maximum of 8 additional drivers are allowed per rental. For all other Locations: £5.83 per day + VAT per additional driver, with no maximum charge. Additional drivers must be over 21. All additional drivers must meet the age and license requirements set out below.

Age Requirements

Minimum rental age is: 21 years for car groups: MCMR (Mini), ECMR (Economy), CCMR (Compact), CDMR (Compact). 23 years for car groups: IDMR (Intermediate), CCAR (Compact), IVMR (Intermediate Passenger Van), IWMR (Intermediate Wagon-Estate), CWMR (Compact Wagon-Estate), SDAR (Standard), SDMR (Standard) and IXAH (Intermediate Special). 25 years for car groups: FCAR (Fullsize), FVAN (Fullsize Passenger Van), FVMR (Fullsize Passenger Van), FWAR (Fullsize Wagon-Estate), PWAR (Premium Wagon-Estate), PDAR (Premium), LDAR (Luxury), DTMR (Compact Elite Convertible) & DSMR (Compact Elite Sport). A young drivers surcharge applies to drivers aged 21 - 24 years (inc) as follows: £25.00 + tax per day. The age policy may vary at certain locations; please contact the rental branch directly if you are under the age of 26 and have any questions. There is no upper age limit except at the following locations where the maximum age limit is 75 years: Aberystwyth, Pembroke, Carmarthen and Llanelli, and the insurance excess is increased by £400.00 for under 25's at these locations.  Please Note: For drivers aged between 21 and 25 (*21-23 years at London Croydon South & 21-30 years at Bradford), Mastercover Plus (Risk Reduction Cover), Peace of Mind, Risk Reduction Cover Plus and Value Cover (Windscreen & Tyres Waiver) cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford. In these cases the full CDW/DW excess is always applicable. All overseas drivers must be over 25 years old to rent from Aberystwyth, Pembroke, Carmarthen and Llanelli.

Cross Border Policy

Vehicles may be taken abroad but renters will be required to purchase the Europdrive Package (Overseas Breakdown Cover) which costs as follows: 1-2 days = £33.33 + VAT per rental 3-5 days = £41.67 + VAT per rental 6-7 days = £58.33 + VAT per rental 8-13 days = £83.33 + VAT per rental 14-20 days = £95.83 + VAT per rental 21-27 days = £104.17 + VAT per rental 28-34 days = £112.50 + VAT per rental 35-41 days = £120.83 + VAT per rental 42+ days = £129.17 + VAT per rental The Europdrive Package is only available to purchase at the counter and applies to vehicles going to the Republic of Ireland also. Any vehicle rented (irrespective of insurance cover) requires written permission from Alamo/National by means of obtaining a completed VE103 form prior to departure. Countries which you are allowed to travel to are: Andorra, Austria, Belgium , Denmark , Finland , France , Germany , Gibraltar , Ireland , Iceland , Italy , Litchenstein , Luxembourg , Netherlands , Norway, Portugal, San Marino, Spain, Sweden and Switzerland. Cars may not be driven into any outside those listed above. The following vehicles are not allowed to be taken overseas: PDAR(Premium)/FCAR (Fullsize), PWAR (Premium Wagon-Estate)/FWAR (Fullsize Wagon-Estate) and LDAR (Luxury). Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.  Please note we do not supply winter tyres and any customer wishing to fit winter tyres must do so at their own cost and ensure that the rental vehicle is returned in the same condition as supplied without winter tyres.

Delivery / Collection

Payment for the full cost of the hire must be made at time of reservation. The cost for delivery and collection of the vehicle is: £10.00 (inc VAT) each way up to a maximum distance of 15 miles from the nearest Rental Station; £20.00 (inc VAT) each way from 16 miles up to a maximum distance of 30 miles from the nearest Rental Station; and £30.00 (inc VAT) each way over 30 miles from the nearest Rental Station. Available at all UK Rental Stations excluding airports and Euston Station. Delivery is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location. Delivery and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station. Delivery and Collection will be made within a 1 hour time framed agreed at the time of booking. The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection. If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refuelling policy. Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The hire is subject to the normal rental agreement. Delivery and Collection cannot be reserved once a reservation has been confirmed. National reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice. Before we accept your request for a reservation we will verify your identity by carrying out a check using Experian's Authentication check. If the there is an unsatisfactory search result the customer's will need to provide paper-based proof of identity at the delivery of the vehicle or when they pick up the vehicle from the Rental Station. National retain the right not to deliver a car if the customer fails to comply with any of these Terms and Conditions.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer's financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is as follows: for cars and vans - £800; for Prestige vehicles - between £1250 and £2000. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer below:   Risk Reduction Cover: What is it?RRC can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter's excess to zero. Includes one free additional driver. What are the benefits?Can save up to £800 in the event of damage or theft and can share the driving on long journeys. Are there any exclusions?Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence Value Cover: What is it?VC can be purchased as top up to the cover already provided by Collision Damage Waiver ad Theft Waiver. Reduces the renter's liability for the cost of damage to the windscreens, tyres and other glass down to zero. What are the benefits?Can drive with the reassurance that you will not need to pay for the cost of any damage to the windscreens, tyres and other glass. Are there any exclusions?Damage caused to any part of the vehicle other than the windscreen, tyres and other glass or damage caused by driver/ renter negligence.

License Requirements

Drivers must present a full valid national licence at time of rental, which must have been held for at least 1 year prior to the rental checkout. For Plymouth, Exeter, Taunton, Carmarthan, Pembroke, Aberystwyth and Llanelli the licence must have been held for at least 2 years prior to checkout for young drivers under 25 years of age. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence. Visitors to the UK - All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport, ID showing home address and proof of entry/exit into/out of the UK (e-tickets acceptable) must also be produced if not a UK resident. UK residents who hold the new photo card licence must also present the paper counterpart at the start of the rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents. Holders of the old style UK paper licence must also provide an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of identification will be accepted. UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident - whichever is longest. A renter holding a non-UK licence must produce a full valid passport at time of rental. Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement. All renters with a UK home address will need to pass an Experian Authenticate check as verification of residence at their given address. Any customer failing an Authenticate check will not be allowed to rent. If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement that is less than 4 months old when you pick up the vehicle from the Rental Station. Visitors to the UK will have their Passport and Driving License checked for authenticity by the ID Scan system at participating stations.  ID Scan is a scanning system, which can detect fraudulent documents.  Any customer whose documents fail the ID Scan check will not be allowed to rent. UK Nationals residing overseas are advised to use a driving license of the country in which they reside or they will be subject to the above. Experian Authenticate Check: Experian Authenticate Plus enables Europcar UK Group to combat identity fraud by using independent data sources to establish a degree of confidence in a person's identity. This is achieved by validating that the presented details relating to the person's name and address being supplied Europcar UK Group are correct and that this person exists, and that the owner of these details is the person presenting them to Europcar UK Group. This check will leave an electronic note, or 'footprint' on your record to say that a check has taken place, but it does NOT affect your credit rating, is not used as part of the credit vetting process, and the information is not sold to third parties. Authenticate Plus enables Europcar UK Group to accurately authenticate a person's identity without the need for documentary proofs. A level of confidence in the identity of an applicant can be gained using the authentication index, number of identification confirmations and the absence of Fraud Alerts. The Authentication index, ID confirmations and Fraud Alerts are created by matching information provided by the applicant against that held on Experian's database of over 500 million records from a variety of different data sources. Should you have any concerns over the search or require your credit records investigating to avoid any future issues, then please contact Experian directly, who will be able to investigate. www.creditexpert.co.uk Customer Support Centre, Experian Ltd, PO Box 1135 , Warrington, WA55 1EP Email: customerservice@creditexpert.co.uk Telephone: 0844 481 0800

One Way Rentals

Domestic Retail One way rentals made in the UK are allowed. All consumer one way rental reservations for both Alamo and National will carry a one-way charge, which will be dependant on the distance travelled. A penalty charge of £150.00 will apply to all rentals dropping off a one way rental into St Pancras and London Paddington RRS (this also includes all London stations). One way rentals are not allowed for drop off at Southampton Port (SOUP01/71) and Poole Ferry Terminal (BOHP01/71), however one way pick ups are allowed from this location. One way rentals are not allowed (for pick up or drop off) at London East Croydon RRS (LONX05/75) and Southampton RRS (SOUX01/71). One- ways between Mainland U.K. and Northern Ireland are permitted and cost £150.00 + VAT. The following conditions apply for Northern Ireland: 1) Intermediate and Fullsize Passenger Vans (IVMR, FVMR & FVAN) and automatic vehicles (CCAR (Compact), SDAR (Standard), PDAR (Premium), PWAR (Premium Wagon-Estate), LDAR (Luxury) and IXAH (Intermediate Special)) are not allowed to be used for one way rentals from Northern Ireland to the Republic of Ireland or UK Mainland. 2) GPS must not be left in vehicles terminating in any location in the Republic of Ireland or UK Mainland stations. The full loss of deposit will apply. One-ways are not permitted between the Mainland U.K. and the Republic of Ireland. One-Ways between Derry and Belfast locations = £40.00 + VAT. One-ways between all other Northern Ireland locations are free of charge. One-way rentals are permitted from any Northern Ireland location to the following locations in the Republic of Ireland:- to Dublin = £150.00 + VAT. To: Cork, Knock and Shannon = £450.00 + VAT. All one way rentals to and from UK Mainland into Northern Ireland are subject to availability. International one-ways are NOT permitted.

Out of Hours Policy

All Out of Hours reservations are on request at a charge of £40.00 + VAT and available at all locations (except Oxford, Bracknell, Eastbourne and London Victoria RRS). Out of hour returns are allowed at some locations (please refer to the additional information in the locations section of Visionnet). Where a vehicle is returned outside office hours, the branch should confirm at pick-up the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for vehicle damage until the vehicle is checked in on the next working day. Please note that when returning out of hours at Marble Arch additional charges may apply (see location information for details).

Payment Policy

National Charge cards, all major Credit cards (MasterCard, Visa, Diners, American Express), debit cards (EXCLUDING Maestro) and Cash payments permitted on all car groups, except executive cars (FXAR & SSAR). Visa Electron is also accepted, however the card will only authorise the payment, which will be taken at the end of rental (i.e. as per Visa credit cards). Please ensure the same payment card as used for booking is presented at time of rental for deposits (see 'Standard Deposits' details below) Cash is not accepted at the following locations: Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon.  All locations (excluding ones listed above) within normal working hours will accept cash deposits at the discretion of the station manager and with a copy of customers passport and airline ticket. Travellers Cheques are accepted in £ sterling only. Standard Deposits: Renters will be asked for the following deposits: 1) The estimated cost of the rental 2) A £250 Security Deposit. (The £250 deposit is not linked to the amount of the renters damage or theft liability excess and is required on all rentals). Please note: All first time consumer customers who present a foreign driving licence and have a UK address will be required to pay a deposit of £500.00 (rather than £250.00). Cash renters resident in the U.K. will be subject to a credit check by Equifax, and must provide either a NEW style driving licence complete with counterpart or an OLD style licence plus a full valid Passport. Non-UK resident Inbound renters paying by cash will need to produce their passport, dated return flight ticket and full driving licence that meets the criteria set out in the Licence requirements section. Cash renters cannot expect to receive a refund of their deposits in cash and cheque refunds can take up to 28 days. The refund will probably take the form of a Sterling cheque which will be posted to their home address. Customers will be charged for loss of vehicle keys @ £140.00. All deposits will be authorised which means that the amount is 'marked' against the card but not actually charged to it. The Authorisation therefore reduces the cardholder's available credit as against their approved limit. The amount does not appear on the customer's monthly statement.

Refuelling Policy

All vehicles are supplied with a full tank of fuel at start of rental. If the car or van is not returned with a full tank of fuel or the Full Tank Option is not purchased, National will provide a re-fuelling service at our standard re-fuelling service charge (which includes the cost of the fuel) of £1.39 per litre (including VAT) above the national average (as published by petrolprices.com) For the current price, please refer to staff at time of rental. Fuel prices are checked and updated weekly according to the national average forecourt price. Fuel used when delivering and/or collecting a rental car or van to and/or from you is the renter's responsibility. Renters can choose from extra re-fuelling options which will be advised at the start of the rental and are briefly described below: Full to Full If the car or van is returned with a full tank, no refuelling service charge will apply. Full Tank OptionCustomers can choose to purchase a full tank of fuel at the start of their hire, please ask a member of staff for details.  ** Prices are checked and updated daily according the national average as published by the www.petrolprices.com

Roadside Assistance

In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc and key fob. Cover is provided through either the AA or RAC, dependent on the vehicle manufacturer. Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week.

Special Equipment

GPS units are available at a cost of £9.17 + VAT per day with a maximum charge of £91.67 + VAT per rental. A £300.00 deposit (replacement amount) is required. GPS is available from all locations. Please refer to the One Way Rentals policy for details with regards to GPS and one ways from Northern Ireland. Child/Infant seats (CSI) are available and cost as follows: (All Locations) £9.17 + VAT per day, with a maximum charge of £64.17 + VAT per rental. A security deposit of £200.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return of the child- check-in. We offer one type of Infant seat, which is the Britax Baby Safe Child Seat, suitable for ages 0 to 9 months, which is approved to British Standards. Child/Toddler seats (CST) are available and cost as follows: (All Locations) £9.17 + VAT per day, with a maximum charge of £64.17 + VAT per rental. A security deposit of £200.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return of the child- check-in. We offer one type of toddler seat, which is the Britax Eclipse Child Seat, suitable for ages 9 months to 4 years, which is approved to British Standards. Booster cushions (BST) are available and cost as follows: (All Locations) £8.33 + VAT per day, with a maximum charge of £58.33 + VAT per rental. A security deposit of £50.00 (replacement amount) is required for each booster cushion, which will be refunded to the renter upon return of the child- check-in. We offer two types of booster seats: The Britax Adventurer (which has a back support) and the Britax Horizon (which is without a back support). Both are suitable for 4+ years. All requests for a child/booster seats must be stated at the time of reservation. Customers will be required to fit the child seat/booster seat themselves. This country does not provide reflective jackets and is not required by law to do so.

Surcharges

Premium Location charge is 15% per rental, plus VAT (Includes - Aberdeen Apt, Belfast Int Apt, Belfast City Airport, Belfast City, Birmingham Apt, Birmingham City, Blackpool Apt, Bournemouth Apt, Bournemouth City, Bradford, Bristol Apt, Bristol City, Bristol Horfield, Cardiff Apt, Cardiff City, Cardiff East, Dover, East Midlands Airport, Edinburgh Apt, Exeter Airport, Gatwick Apt, Glasgow Apt, Heathrow Apt, Humberside Apt, Inverness Apt, Inverness City, Leeds Bradford Apt, Liverpool Apt, Liverpool East, London Barking, London Bayswater, London City Apt, London Croydon South, London Edgeware, London Enfield, London Euston, London Finchley, London Fulham Broadway, London Kennington, London Kensington, London Kings Cross, London Kingston Upon Thames, London Lewisham, London Marble Arch, London North Cheam, London Orpington, London Park Royal, London Putney Bridge, London Richmond, London Streatham, London Victoria, London Waterloo, London Woodford Green, Luton Apt, Luton City, Manchester Apt, Manchester City, Manchester Salford, Newcastle Apt, Newcastle Gateshead, Norwich Apt, Prestwick Apt, Southampton Apt, Southampton City, Stansted Apt, Swansea, Teeside Apt). Vehicle Licence fee (RFT) £1.36 per day plus VAT. Congestion Charge is applicable in Central London, The charge is payable daily Monday to Friday for each day that a vehicle moves within the zone. No charge is payable for vehicles if they are parked for a full day(s) within the zone. The daily charge is GBP 10.00 if paid by midnight on the day of travel and GBP 12.00 if paid the next day. It is payable either by phone, on the Internet or at selected retail outlets within the zone (next day payment only available online or by phone).  There is a fixed penalty system that will issue fines of GBP 120.00 per day for non-payment, which is reduced to GBP 60.00 if paid within 14 days. Marble Arch, London Bayswater, London Victoria and London Waterloo are the only Alamo and National locations that fall into the Central London zone. If the customer picks up a car from Marble Arch between Monday to Friday (07.00-18.00) inclusive, Alamo will offer to add the first day's Congestion Charge fee to the rental agreement for their convenience. The customer will then be responsible for paying the daily charge for all subsequent days (Saturday, Sunday and public holidays are exempt). For a customer picking up a car from Marble Arch on a Saturday, Sunday or public holiday no Congestion Charge fee will be added to the rental agreement for that first day. They will then be responsible for paying the fee for all subsequent chargeable days (excluding Saturday, Sunday and public holidays). A smoking ban applies to all vehicles in the National/Alamo fleet. From this date customers will not be permitted to smoke in any National/Alamo vehicle. Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a £50.00 fixed penalty notice. DVLA Check - £8.33 + tax (paid locally) - Customers are only charged this fee when they do not have their full driving licence. A mileage charge no longer applies in the UK.

Tax

20% For more information about driving abroad, visit: www.nationaldrivesafe.com